Question 1

How do I order?

Accepted Answer

That is very easy! Go to our "Book Now" page, where we detail our tours. Select your tour and the time of your tour and book it! Are you looking for something special or are you organizing an event? Just email us at Group & Private Tours and we will do our best to arrange something that suits you. After your booking is made, we will send you an automatic e-mail confirmation. If you have any questions before booking, feel free to contact us via email*Please note if you are using a special promo code then enter it in the "Voucher Code" section before you select the amount of tickets you would like to purchase*

Question 2

What is included in the food tour?

Accepted Answer

All the delicious food and drinks mentioned above.

Question 3

Where is the meeting spot?

Accepted Answer

You can find the meeting spot here and if it's not clear you can always contact us.

Question 4

Is your food tour suitable for a vegetarian or someone with other dietary requirements?

Accepted Answer

You can always tell our guide of any food allergies or special dietary requirements. We will adapt the menu so you can fully enjoy the tour! If you have any doubts or concerns, feel free to email us at hamburg@secrettours.com before booking. We have had many vegetarians doing the tour with us and they all enjoyed it thoroughly.

Question 5

I am traveling with my family, is the tour ok for infants/children?

Accepted Answer

Children are more than welcome on our tour and it's free for any child 2 years or under! We have had many families attend from all over the world and everyone enjoyed the tour.

Question 6

I don't drink alcohol. Can I book your tour?

Accepted Answer

This is not a problem. Just inform our guide before the tour starts. During the tasting you can select another beverage you like.

Question 7

Is there enough food during your tour?

Accepted Answer

We give enough food to all our customers. Trust us, you will not need to go to any restaurant after the Food tour!

Question 8

I would like to take your tour but it is already fully booked. Is there a way I can do the tour?

Accepted Answer

Our tours are often sold out very quickly. If the date you requested is not available, please do not hesitate to email us and we can see if there is anything we can do.

Question 9

Is there a lot of walking?

Accepted Answer

To join our food tour, you must wear comfortable shoes. There will be around 40 mins of walking but it is not too difficult and is broken up between food stops. The guide walks at the pace of the tour members, you will never be rushed. There are no stairs on the tour or hills.

Question 10

How many people max are on this tour?

Accepted Answer

We take 12 people maximum. If you are more than 12 people, please do not hesitate to email us and will try to see if we can accommodate.

Question 11

I cannot find a way to print the confirmation. Is it OK if I have it on my phone?

Accepted Answer

You do not have to print your voucher. A confirmation on your phone will be fine!

Question 12

If I purchase a voucher as a gift, or am given a voucher how long is it valid for?

Accepted Answer

All of our vouchers expire one year from the date of purchase.

Question 13

Can I choose my own cheese and meat?

Accepted Answer

Our guide will take care of everything. Should you wish to try something special, please inform our guide and they will do their best to make you happy.

Question 14

What if it rains or I change my plans?

Accepted Answer

Unfortunately, the weather is unpredictable in Hamburg. We do not issue refunds as per our terms and conditions. We also inform you that we never cancel a booking even if we have only 2 people! However we do reserve the right to cancel the tour if we feel the weather is extreme, and we cannot run the tour due to this for more info see our Terms and Conditions.

Question 15

Can I pay the tour in cash?

Accepted Answer

You must book directly on our website. We do not accept cash payments. Our online payment is safe, secured and SSL protected.

Question 16

Why do we need to pay for a booking fee?

Accepted Answer

The booking fee that you have to pay is up to our ticket provider and we can't change it. All our clients need to pay for it upon booking. The booking fee charged contributes to the cost of the ticketing system to provide an excellent service to our customers.

Question 17

Foreign Transaction Fees

Accepted Answer

A few banks have charged their customer an extra fee while booking with us (this isn't the booking fee but another fee added by the bank). We think this is unfair, if this happens let us know by showing us in your bank statement and we will refund this fee as a gesture of good will.

Question 18

Are the food tours wheelchair and/or stroller accessible?

Accepted Answer

Many of our tours are not wheelchair or stroller accessible. We recommend contacting us before booking to discuss this specific tour and accessibility options.

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