Question 1

How do I order?

Accepted Answer

That is very easy! Go to our "Book Now" page, where we give details on our tours. Select your tour and the time of your tour and book it! If you are looking for something special or if you are organising an event? Just email us at Group & Private Food tour and we will do our best to arrange something that suits you. After your booking is made, we will send you an automatic e-mail confirmation. If you have any questions before booking, feel free to contact us via email.*Please note if you are using a special promo code then enter it in the "Voucher Code" section before you select the number of tickets you would like to purchase*

Question 2

What is included in the food tour?

Accepted Answer

All the delicious food and drinks mentioned above, but if you want more alcohol (and who doesn't?) We offer a upgraded drinks package that gives you 3 extra drinks.

Question 3

Where is the meeting spot?

Accepted Answer

You can find the meeting spot here and if it's not clear you can always contact us.In front of the Ceramic shop on Sebastian Platz you guide will be holding an Orange UmbrellaAddress: Sebastianspl. 11, 80331 München, GermanyWe will send you meeting place details before the day of the tour. The meeting spot is . Your guide will be carrying an Orange umbrella so will be easy to spot.

Question 4

Where the tour will end?

Accepted Answer

The tour will end in MarienPlatz right in the city centre so it is easy to walk anywhere after or take public transport home.

Question 5

Is your food tour suitable for a vegetarian or someone with other dietary requirements?

Accepted Answer

You can always tell our guides of any food allergies or special dietary requirements. We will adapt the menu so you can fully enjoy the tour! If you have any doubts or concerns, feel free to email us at munich@secrettours.com before booking. We have had many vegetarians doing the tour with us and they all enjoyed it very much.

Question 6

I am traveling with my family, is the tour ok for infants/children?

Accepted Answer

Yes, we can definitely accommodate children. Please contact us at munich@secrettours.com prior to booking your tour to see if we are able to accommodate your family.

Question 7

I don't drink alcohol. Can I book your tour?

Accepted Answer

This is not a problem, we have different options. Just inform our host before the experience starts.

Question 8

Is there enough food during your tour?

Accepted Answer

Think of the tour as a tasting menu. As we travel you get many delicious treats that comprise a meal with dessert. But there is a lot of food, you will not be hungry after the tour.

Question 9

I would like to take your tour but it is already fully booked. Is there a way I can do the tour?

Accepted Answer

Our tours are often sold out very quickly. If the date you requested is not available, please do not hesitate to email us and we can see if there is anything we can do. We cannot promise but we will try our best to sort something out for you.

Question 10

How many people max are on this tour?

Accepted Answer

Since this is a VIP experience, we take 12 people maximum. If you are more than 12 people, please do not hesitate to email us and we will try to accommodate you.

Question 11

I cannot find a way to print the confirmation. Is it OK if I have it on my phone?

Accepted Answer

You do not have to print your voucher. A confirmation on your phone will be fine!

Question 12

If I purchase a voucher as a gift, or am given a voucher how long is it valid for?

Accepted Answer

All of our vouchers expire one year from the date of purchase.

Question 13

Can I choose my own food?

Accepted Answer

Our host will take care of everything. Should you wish to try something special, please inform us via munich@secrettours.com before booking and we will do our best to make you happy..

Question 14

Where do your Ingredients come from?

Accepted Answer

The ingredients are top-quality, fresh and local!

Question 15

What if it rains or I change my plans?

Accepted Answer

Unfortunately, the weather is unpredictable. We do not issue refunds as per our terms and conditions. We also inform you that we never cancel a booking even if we have only 2 people! However we do reserve the right to cancel the tour if we feel and we cannot run the tour due to extreme weather for more info see our Terms and Conditions.

Question 16

Can I pay the tour in cash?

Accepted Answer

You must book directly on our website. We do not accept cash payments. Our online payment is safe, secured and SSL protected.

Question 17

Why do we need to pay for a booking fee?

Accepted Answer

The booking fee that you have to pay is up to our ticket provider and we can't change it. All our clients need to pay for it upon booking. The booking fee charged contributes to the cost of the ticketing system to provide an excellent service to our customers.

Question 18

Foreign Transaction Fees

Accepted Answer

A few banks have charged their customer an extra fee while booking with us (this isn't the booking fee but another fee added by the bank). We think this is unfair, if this happens let us know by showing us in your bank statement and we will refund this fee as a gesture of good will.

Question 19

Are the food tours wheelchair and/or stroller accessible?

Accepted Answer

Many of our tours are not wheelchair or stroller accessible. We recommend contacting us before booking to discuss this specific tour and accessibility options.

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