Question 1

How do I order?

Accepted Answer

That is very easy! Go to our "Book Now" page, where we detail our tours. Select your tour and the time of your tour and book it! Are you looking for something special or are you organizing an event? Just email us at Group & Private Tours and we will do our best to arrange something that suits you. After your booking is made, we will send you an automatic e-mail confirmation. If you have any questions before booking, feel free to contact us via email*Please note if you are using a special promo code then enter it in the "Voucher Code" section before you select the amount of tickets you would like to purchase*

Question 2

What is included in the food tour?

Accepted Answer

All the delicious food and drinks mentioned above, but if you want to upgrade your experience with a premium coffee and alcoholic cocktails, you can! We offer an a href="/san-juan/upgraded-drinks-package/">upgraded drinks package for purchase as well.

Question 3

Where is the meeting spot?

Accepted Answer

Your tour will meet at Plaza Colon. Look for your guide holding an orange umbrella near the fountain on the south end of the plaza across from the Teatro Alejandro Tapia y Rivera. .

Question 4

Where the tour will end?

Accepted Answer

The class will end on the west end of Old San Juan, steps away from the governor's mansion known as La Forteleza

Question 5

Is your food tour suitable for a vegetarian or someone with other dietary requirements?

Accepted Answer

Due to the nature of creating a well-balanced and thoughtful gastronomy experience, many of our tours are unable to accommodate certain dietary restrictions. Please contact us at sanjuan@secrettours.com prior to booking your tour to see if we are able to accommodate your dietary needs.

Question 6

I am traveling with my family, is the tour ok for infants/children?

Accepted Answer

Yes, we can definitely accommodate children but it is not recommended for any children or infants who require strollers.

Question 7

I don't drink alcohol. Can I book your tour?

Accepted Answer

Yes, only the upgraded drinks package for this tour includes alcohol. Your standard ticket will include select non-alcoholic drinks.

Question 8

Is there enough food during your tour?

Accepted Answer

Yes, there are multiple tastings enough to satisfy a full meal!

Question 9

I would like to take your tour but it is already fully booked. Is there a way I can do the tour?

Accepted Answer

Our tours are often sold out very quickly. If the date you requested is not available, please do not hesitate to email us and we can see if there is anything we can do.

Question 10

How many people max are on this tour?

Accepted Answer

Our tours have a maximum of 14 guests. If you are more than 14 people, please do not hesitate to email us and we will try to accommodate you.

Question 11

I cannot find a way to print the confirmation. Is it OK if I have it on my phone?

Accepted Answer

You do not have to print your voucher. A confirmation on your phone will be fine!

Question 12

If I purchase a voucher as a gift, or am given a voucher how long is it valid for?

Accepted Answer

All of our vouchers expire one year from the date of purchase.

Question 13

CAN I CHOOSE MY OWN FOOD?

Accepted Answer

Our host will take care of everything. Should you wish to try something special, please inform us via sanjuan@secrettours.com before booking and we will do our best to make you happy.

Question 14

What if it rains or I change my plans?

Accepted Answer

Unfortunately, the weather is unpredictable and temperatures in San Juan are typically above 80F (26C) every day. Most days are sunny, but very short rain storms are common. We do not issue refunds as per our terms and conditions. We also never cancel a booking even if we have only 2 people! However we do reserve the right to cancel the tour if we feel and we cannot run the tour due to extreme weather for more info see our Terms and Conditions.

Question 15

Can I pay the tour in cash?

Accepted Answer

You must book directly on our website. We do not accept cash payments. Our online payment is safe, secured and SSL protected.

Question 16

Why do we need to pay for a booking fee?

Accepted Answer

The booking fee that you have to pay is up to our ticket provider and we can't change it. All our clients need to pay for it upon booking. The booking fee charged contributes to the cost of the ticketing system to provide an excellent service to our customers.

Question 17

Foreign Transaction Fees

Accepted Answer

A few banks have charged their customer an extra fee while booking with us (this isn't the booking fee but another fee added by the bank). We think this is unfair, if this happens let us know by showing us in your bank statement and we will refund this fee as a gesture of good will.

Question 18

Are the food tours wheelchair and/or stroller accessible?

Accepted Answer

Many of our tours are not wheelchair or stroller accessible. We recommend contacting us before booking to discuss this specific tour and accessibility options.

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