Question 1

How do I order?

Accepted Answer

That is very easy! Go to our "Book Now" page, where we detail our tours. Select your tour and the time of your tour and book it! Are you looking for something special or are you organizing an event? Just email us at Group & Private Tours and we will do our best to arrange something that suits you. After your booking is made, we will send you an automatic e-mail confirmation. If you have any questions before booking, feel free to contact us via email*Please note if you are using a special promo code then enter it in the "Voucher Code" section before you select the amount of tickets you would like to purchase*

Question 2

What is included in the food tour?

Accepted Answer

All the delicious food and drinks mentioned above.

Question 3

Where is the meeting spot?

Accepted Answer

You can find the meeting spot here and if it's not clear you can always contact us.We'll meet in front of The Scottsdale Historic Museum, next to the Statue of Winfried and Helene Scott with their Mule located at 7333 E Scottsdale Mall, Scottsdale, AZ 85251. Parking is free inside the parking garage behind the museum.Our guide will be standing there, or sitting on one of the two benches, ready to greet you with our Orange umbrella, so we are easy to spot!»»CLICK HERE FOR DIRECTIONS««

Question 4

Is your food tour suitable for a vegetarian or someone with other dietary requirements?

Accepted Answer

You can always tell our guide of any food allergies or special dietary requirements so that way we will adapt the menu so you can enjoy the tour! If you have any doubt or concerns, feel free to email us at scottsdale@secrettours.com before booking. We have had many vegetarians doing the tour with us and they all enjoyed it thoroughly.

Question 5

I am traveling with my family, is the tour ok for infants/children?

Accepted Answer

Children are quite welcome and it's free for any child 2 years or under. We can give them non-alcoholic drinks and you are free to enjoy the tour with your entire family of all ages.

Question 6

I don't drink alcohol. Can I book your tour?

Accepted Answer

There is no alcohol on this tour. Just inform our guide before your tour starts if you have any special request.

Question 7

Is there enough food during your tour?

Accepted Answer

There is a lot of food on this tour and we recommend a light or no meal prior. As we travel you get many delicious treats that comprise a meal. Trust us, you will not need to go to any restaurant after the Food tour!

Question 8

I would like to take your tour but it is already fully booked. Is there a way I can do the tour?

Accepted Answer

Our tours are often sold out very quickly. If the date you requested is not available, please do not hesitate to email us and we can see if there is anything we can do.

Question 9

Is there a lot of walking?

Accepted Answer

To join our food tour, you must wear comfortable shoes. There will be around 30 minutes of walking, but it is not too difficult and is broken up between food stops. If you walk slowly, then our guide will walk slowly as well. In case you have any issues walking, we recommend you get in touch to try booking a Private tour.

Question 10

How many people max are on this tour?

Accepted Answer

We take 12 people maximum. If you are more than 10 people, please do not hesitate to email us and we will try to see if we can accommodate.

Question 11

I cannot find a way to print the confirmation. Is it OK if I have it on my phone?

Accepted Answer

You do not have to print your voucher. A confirmation on your phone will be fine!

Question 12

If I purchase a voucher as a gift, or am given a voucher how long is it valid for?

Accepted Answer

All of our vouchers expire one year from the date of purchase.

Question 13

Can I choose my own cheese and meat?

Accepted Answer

Our guide will take care of everything. Should you wish to try something special, please inform our guide and they will do their best to make you happy.

Question 14

Where does your food come from?

Accepted Answer

Top - quality, fresh and local! From Vendors and restaurants. All vendors are carefully regulated so that the food will be safe to eat.

Question 15

What if it rains or I change my plans?

Accepted Answer

Unfortunately, the weather is unpredictable in Scottsdale. We do not issue refunds as per our terms and conditions. We also inform you that we never cancel a booking even if we have only 2 people! However we do reserve the right to cancel the tour if we feel the weather is extreme, and we cannot run the tour due to this for more info see our Terms and Conditions.

Question 16

Can I pay the tour in cash?

Accepted Answer

You must book directly on our website. We do not accept cash payments. Our online payment is safe, secured and SSL protected.

Question 17

Why do we need to pay for a booking fee?

Accepted Answer

The booking fee that you have to pay is up to our ticket provider and we can't change it. All our clients need to pay for it upon booking. The booking fee charged contributes to the cost of the ticketing system to provide an excellent service to our customers.

Question 18

Foreign Transaction Fees

Accepted Answer

A few banks have charged their customer an extra fee while booking with us (this isn't the booking fee but another fee added by the bank). We think this is unfair, if this happens let us know by showing us in your bank statement and we will refund this fee as a gesture of good will.

Question 19

Are the food tours wheelchair and/or stroller accessible?

Accepted Answer

Many of our tours are not wheelchair or stroller accessible. We recommend contacting us before booking to discuss this specific tour and accessibility options.

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