Question 1

How do I order?

Accepted Answer

Simply go to our "Book Now" page where we detail our tours. Select your tour, the time of your tour, and book it!Are you looking for something special? Are you organizing an event? Just email us at Group & Private Tours and we will do our best to arrange something that suits you. After your booking is made, we will send you an automatic e-mail confirmation. If you have any questions before booking, feel free to contact us via email.*Please note if you are using a special promo code then enter it in the "Voucher Code" section before you select the number of tickets you would like to purchase*

Question 2

What is included in the food tour?

Accepted Answer

All the delicious food and drinks mentioned above, but if you want more alcohol (and who doesn't?) We offer a UPGRADE DRINKS package that gives you an extra drink.

Question 3

Where is the meeting spot?

Accepted Answer

We'll meet in front of street entrance of Taipower building station Metro Exit 3, Songshan-Xindian Line, right between Bellissimo Coffee Taiwan, No. 181號, Section 3, Roosevelt Rd, Da’an District, Taipei City, 106 and No. 177, Section 3, Roosevelt Rd, Da’an District. Our guide will be waiting for you with an orange umbrella, so they're easy to spot! If you have any questions, please email us.Our guide will be standing there to greet you with our orange Secret Food Tours umbrella so we are easy to spot!

Question 4

Where the tour will end?

Accepted Answer

We end our tour next to Dongmen Station , from which it'll be very easy to go anywhere and our guides will be happy to assist with directions

Question 5

Is your food tour suitable for a vegetarian or someone with other dietary requirements?

Accepted Answer

You can always tell our guides of any food allergies or special dietary requirements. We will do our best, however most of our food stops preparing only one dish, so vegetarians cannot be accommodated at this time. If you have any concerns, feel free to email us attaipei@secrettours before booking.

Question 6

I am traveling with my family, is the tour ok for infants/children?

Accepted Answer

Children are quite welcome, however it is a long walk and you may choose to find a babysitter at your hotel. It is free for any child 2 years or under. We can give them non-alcoholic drinks and you are free to enjoy the tour with your entire family of all ages.

Question 7

I don't drink alcohol. Can I book your tour?

Accepted Answer

Just inform our guide before your tour starts if you have any special request. During the tasting, water is available just ask your guide as you need more.

Question 8

Is there enough food during your tour?

Accepted Answer

There is a lot of food on this tour and we recommend a light or no breakfast. As we travel you get many delicious treats that comprise a meal with fruit and sweets. You will not be hungry after the tour although please do tell us if we can get something more.

Question 9

I would like to take your tour but it is already fully booked. Is there a way I can do the tour?

Accepted Answer

Our tours are often sold out very quickly. If the date you requested is not available, please do not hesitate to email us and we can see if there is anything we can do.

Question 10

Is there a lot of walking?

Accepted Answer

To join our food tour, you must wear comfortable shoes. There will be around 32 minutes of walking, but it is not too difficult and is broken up between food stops. The guide walks at the pace of the tour members, you will never be rushed. There are no stairs on the tour or hills.

Question 11

How many people max are on this tour?

Accepted Answer

We take 10 people maximum. If you are more than 10 people, please do not hesitate to email us and we will try to see if we can accommodate.

Question 12

I cannot find a way to print the confirmation. Is it OK if I have it on my phone?

Accepted Answer

You do not have to print your voucher. A confirmation on your phone will be fine!

Question 13

If I purchase a voucher as a gift, or am given a voucher how long is it valid for?

Accepted Answer

All of our vouchers expire one year from the date of purchase.

Question 14

Can I choose my own cheese and meat?

Accepted Answer

Our guide will take care of everything. Should you wish to try something special, please inform our guide and they will do their best to make you happy.

Question 15

Where does your food come from?

Accepted Answer

Top - quality, fresh and local! From Vendors and restaurants. All vendors are carefully regulated so that the food will be safe to eat.

Question 16

What if it rains or I change my plans?

Accepted Answer

Unfortunately, the weather is unpredictable in Chiang Mai. We do not issue refunds as per our terms and conditions. We also inform you that we never cancel a booking even if we have only 2 people! However we do reserve the right to cancel the tour if we feel the weather is extreme, and we cannot run the tour due to this for more info see our Terms and Conditions.

Question 17

Can I pay the tour in cash?

Accepted Answer

You must book directly on our website. We do not accept cash payments. Our online payment is safe, secured and SSL protected.

Question 18

Why do we need to pay for a booking fee?

Accepted Answer

The booking fee that you have to pay is up to our ticket provider and we can't change it. All our clients need to pay for it upon booking. The booking fee charged contributes to the cost of the ticketing system to provide an excellent service to our customers.

Question 19

Foreign Transaction Fees

Accepted Answer

A few banks have charged their customer an extra fee while booking with us (this isn't the booking fee but another fee added by the bank). We think this is unfair, if this happens let us know by showing us in your bank statement and we will refund this fee as a gesture of good will.

Question 20

Are the food tours wheelchair and/or stroller accessible?

Accepted Answer

Many of our tours are not wheelchair or stroller accessible. We recommend contacting us before booking to discuss this specific tour and accessibility options.

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